About the Role
No weekends and holidays! This full time position has opportunity to learn and grow within the company. Join our friendly team where customer relationships and team work are a priority!
Teller/Customer Service Representatives are responsible for greeting customers visiting the branch and using the essential skills of effective communication and listening to meet the financial needs of customers while developing customer relationships. CSR’s perform routine teller and bank transactions, educate customers as to products/services available, open new and maintain existing deposit accounts as well as other customer service duties. CSR’s promote the image and reputation of Foothills Bank by their service and competency. CSR’s adhere to expectations regarding accuracy and timeliness of scanning teller work and keeping their Cash Drawer balanced with any discrepancies on the cash drawer not exceeding policy limits.
DUTIES AND RESPONSIBILITIES:
Perform transactions for bank customers, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier’s checks, redeem savings bonds, process credit card advance requests, process foreign currency transactions, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards.
Possess a basic knowledge of bank products such as checking, savings, and money market accounts, Certificates of Deposit (CD), and e-banking services. Promote High Performance Checking Tell-A-Friend Program as well as helping with branch displays and big day promotions.
Effectively sell and cross sell the services and accounts offered by the bank to best fit customers needs.
Assist customers in safe deposit entries, reconciling accounts, closing accounts, and change of addresses as well as proving statement printouts and check copy requests.
Answer incoming calls, directs calls, takes messages and returns calls.
Maintain daily balancing record by correctly balancing cash, locating overages and shortages, selling excess cash to vault and maintaining establish cash levels in drawer. Sort, count, and wrap money to be transferred to the vault.
Proficient in banking platform software and available to train new employees in teller duties.
Other duties as assigned.
COMPLIANCE AND SECURITY:
Take responsibility for remaining compliant with all applicable banking laws and regulations as well as following company policies and procedures, management directives, security and operational procedures.
Responsible for maintaining accuracy and attention to detail in all aspects of the job.
Responsible for keeping all information related to customers, co-workers and the bank private and confidential. Assure that any private information is accessed only as it pertains to the performance of your position, being aware of others who can hear your conversations or view private information.
Proactively protect the bank and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and the bank. Initiate a Suspicious Activity Report (SARF) when applicable.
Complete all required annual compliance training and continuing education to stay current with bank policy, regulations and licensing requirements.
Responsible to be aware of the security of bank and adhere to the banks security policy. Notify management of any situation that may cause a security risk.
May be required to work at other local Foothills Bank branches due to staffing shortages.
May be trained to open new accounts and cover the platform as needed.
Keeps management appropriately informed of area activities and any significant problems.
Participate in community service and bank sponsored activities.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as organization personnel.
Complete required bank and BVS training courses within assigned time frames.
Represent the bank in a professional manner which includes a professional image, confidentiality, a “consider it done” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy. Attends and participates in meetings as required.
Greet customers in lobby.
Additional duties as requested or assigned.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
KNOWLEDGE, SKILL, ABILITY:
WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
What We Offer
COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.
COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.
Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in numerous community bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.#ZR