Loan Servicing

Mountain West Bank

This job posting is no longer active.

Coeur D Alene, ID, United States


About the Role



Mountain West Bank is in search of a dedicated Consumer Loan Clerk 1 for our Coeur d'Alene location.  This position performs routine duties related to booking, assembling and verifying the accuracy of consumer and commercial loan documentation; prepare loan documents, service and verify the servicing of booked loans.  



  • Perform routine loan maintenance duties such as:
    • Process payments
    • Setup and change AFT’s
    • CIF changes
    • HELOC checks
    • Waive late fees
    • Correcting/reversing loan payments
  • Provide knowledgeable and friendly customer service to branches and customers when contacted via telephone or email.
  • Process Consumer loan payoffs – completing payoff checklist.
  • Release collateral on all types of paid off loans.
  • Book all types of Consumer loans and change in terms within 24 hours of receipt.
  • Prepare Consumer loan documentation and change in terms within the department stated turnaround time of 24 hours of receipt of a completed loan request.
  • Work assigned pending and filing weekly – following up on all required items.  Sign off and complete files.
  • File Review of Consumer loan files – put files together – notate all exceptions and send exception notices.
  • Participates in community service activities
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control


About You



  • High school diploma or equivalent.
  • 1 or more years of experience in an office environment
  • Ability to multi-task and handle complex tasks efficiently.
  • Strong organizational skills.
  • Strong attention to detail
  • Ability to work in within strict timeframes and meet deadlines
  • Excellent customer service skills
  • good knowledge of basic office equipment
  • Working knowledge of Excel and Word
  •  6 months of previous banking experience preferred

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.


COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.


Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.


No Recruiters or unsolicited agency referrals please.


Job Info

Mountain West Bank logo

Posted Date: Sep 5, 2019
External ID: 2756
Customer Service/Support