Consumer Loan Processor

Western Security Bank

Billings, MT, United States


About the Role




  2. Responsible for customer file preparation including the loan file order and completion of the checklist.
  3. Responsible for collateral tracking including entering the information and required follow-up.
  4. Responsible for various correspondence including insurance letters and any other required correspondence.
  5. Miscellaneous filing.
  6. Answers phones and directs customers to appropriate bank resource to answer questions.
  7. Exhibit knowledge of various forms and manuals associated with the position.
  8. Exhibit proficiency on equipment and job-required software including Citrix, Windows 2000, Silverlake, Vertex, Laser Pro and Decision Pro.
  9. Responsible for ticketing loans, general ledger and deposits.
  10. Processes paid notes and updates history.
  11. Responsible for Lien releases/reconveyances including vehicle, UCC, Deed of Trust and Mortgage.
  12. Scanning All Loan Documents including Loan Denials/Withdrawns.
  13. Help support HUB Department.


  2. Responsible for modeling the behaviors that make a customer feel valued when using WSB services in person or over the phone.
  3. Make all customers feel welcome and at ease by treating them in a friendly and courteous manner.
  4. Research account information for customers and demonstrate that you are interested in their business.
  5. Discover the customer’s problems, needs and objectives by making observations, listening and asking questions.
  6. Actively use the Seven Service Principles for all service encounters:
    1. Smile
    2. Eye contact
    3. Refer to customers by name
    4. Viable options – Never say no
    5. Instant acknowledgement
    6. Customers always come first
    7. End with “Thank You”
    8. Actively use the WSB Core Values
    9. Be There – Be Fully Present.
    10. Choose Your Attitude – Recognize the one you have right now is the one you’ve chosen.
    11. Make Their Day – Make their moment with you the best of a customer’s day.
    12. Play – Take your work seriously, but not yourself.
    13. Profitability – Positively contribute to our financial success.
    14. Calls the customer by name and engage the customer in conversation. Actively establishes rapport and shows concern.


  2. Answer incoming, direct calls, and take mail.
  1. Actively participates in WSB continuing education
  2. Know and be able to use “Robbery Procedures”.
  3. Demonstrates an understanding of the importance of customer relations in the success of the organization. Models appropriate behavior that supports the importance of customers through mastery of technical skills and  a dedication to high performance
  4. Completes all assigned BVS Courses.
  5. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
  6. Other duties as assigned.



*NOTE:                 Only minimum duties are listed.  Other responsibilities may be required as requested by




About You


  1. Education and Experience:
    1. High school diploma or general education degree (GED) required.
    2. Three to six months related experience and/or training preferred.
    3. Equivalent combination of education and experience



  1. Necessary Knowledge, Skills and Abilities:
    1. Ability to read and understand simple Notes.
    2. Knowledge of and ability to understand all loan codes.
    3. Working knowledge of modern office practices and procedures.
    4. Working knowledge of Microsoft Office
    5. Ability to use listed tools and equipment.
    6. Ability to understand and follow written and oral instructions
    7. Ability to communicate effectively verbally and in writing.
    8. Ability to establish and maintain effective personal working relationships with peers and supervisors.
    9. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
    10. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
    11. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    12. Ability to deal with problems involving several concrete variables in standardized situations. 

WORK ENVIRONMENT: <add from checklist>


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: <insert additional physical activities detail.>

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: <insert physical requirements detail.>

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.


COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.


Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.


No Recruiters or unsolicited agency referrals please.


Job Info

Western Security Bank logo

Posted Date: Nov 6, 2019
External ID: 2883
Retail Banking
Close Date: Oct 29, 2019