Business Application Administrator

Glacier Bancorp

This job posting is no longer active.

Helena, MT, United States


About the Role

The primary focus of this position is to administer and provide Level III support throughout the assigned application(s) analysis, configuration, testing, implementation and production lifecycle. This role will be responsible for the IT Services provided to the bank, such as Lending, Teller, New Accounts, Compliance, Quality Control, Accounting, and Core Banking interface solutions. You will keep all relevant technical documentation up to date and will insure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features/enhancements and break/fix solutions. On project and strategic efforts, you will work in cross-functional teams to provide technical and analytical support of new and current production systems. This position will be considered a representative of the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position.





  • Responsible for effective installation of new software products and releases that impact the organization’s business
    services and operations.

  • Responsible for designing effective and efficient information technology systems, protocols, and procedures for
    assigned applications to optimize the organization’s ability to provide services to the banks and the bank customers.
  • Responsible for creating, maintaining and providing all necessary documentation on IT operational and security
    audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems.
  • Responsible for the Level III support of all IT Services represented by the Business Applications department. This
    includes, but not limited to Lending, Teller, New Accounts, Compliance, Quality Control, Business Intelligence, 
    Accounting, and Core Banking interface solutions.
  • Responsible for upholding all Standard Operating Procedures and Service Level Agreements as outlined in IT
    policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the 
  • Responsible for analyzing and occasionally collecting the business and functional requirements from all levels of the
    organization, and then transferring that knowledge into technical solutions that could impact all levels of the 
    organization and overall customer experience with the banks.
  • Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior
    management make informed decisions that impact peers and employees at all levels of the organization.
  • Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.


This is a Corporate position which may be located at an available bank division location across our eight state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. 


The entry rate for this position is $21.77 per hour (Missoula, MT).  All compensation offers are dependent on geographical location, and are analyzed independently, and consider the following: location, years experience, educational background, and existing internal equity.


To learn more about our bank divisions, please visit:

About You





  1. Minimum of 3 years of increasingly responsible professional work experience computer science, information systems, or information technology is required.
  2. 3+ years hands-on application management experience is required.
  3. Banking experience preferred.




  1. A Bachelor’s degree in Information Systems, Information Technology, Computer Science or related field, or equivalent combination of education/experience in the IT or Banking industry is required.




  • Demonstrate diplomacy, professionalism, and strong communication, written and inter-personal skills.

  • Proven strong problem solving, analytical and technical skills to understand and identify business needs, to determine appropriate solutions and to communicate needs to IT and business management for acceptance and implementation.
  • Excellent relationship development skills, with the ability to balance work and interaction with bank and corporate stakeholders using a customer oriented attitude.
  • Ability to deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision.
  • Ability to take a lead role in the area of assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment with minimal supervision.
  • Familiarity with end user support, and other industry-standard techniques and practices.
  • Experience working in a team-oriented, collaborative environment.
  • Basic understanding of application systems to include: Stopping services, Starting services, Resetting passwords, enabling (creating) users, disabling (deleting) users, etc.
  • Ability to provide software support by completing small scale and system wide software upgrades and installations.
  • Ability to serve as backup for other staff members in a mutually supportive team work environment and respond to system failure and maintenance emergencies.
  • Ability to coordinate with the groups of business users who will test, validate and evaluate new applications and functions to determine issues in services and software provided.
  • Ability to present ideas in user-friendly language.
  • Highly self motivated and directed.
  • A working knowledge of Citrix Client.
  • Microsoft Windows operating system experience and Office applications.
  • Experience in the use of modeling tools, such as Visio.
  • Can consistently represent the GBCI IT Department in a positive and professional light.
  • A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.


WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.


Must be capable of up to 50% travel (e.g. 2 weeks or 10 days per month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. 

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.


COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.


Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $13.7 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.


No Recruiters or unsolicited agency referrals please.


Job Info

Glacier Bancorp logo

Posted Date: Apr 6, 2020
External ID: 3240-OTHLOC-100
Information Technology