Call Center Representative

Mountain West Bank

Sandpoint, ID, United States


About the Role

Do you LOVE where we work??  WE DO!!

Mountain West Bank is looking for an amazing member to add to our fantastic Customer Support/Call Center Team in Sandpoint, ID!  This is a Full Time 37 hour a week position.  This individual will work under minimal supervision, answer multi-line telephone system and appropriately direct calls, as well as respond to customers by answering questions and inquiries of increasing complexity.  Cooperates with all other branches, departments, and subsidiaries of the Bank to ensure friendly, courteous, professional customer service.  Must have availability from 8:00AM to 6:00PM Monday through Friday and from 8:00AM to 3:00PM Saturdays, schedule may vary.



  • Answer multi-line phone system within service guidelines.
  • Assist customers in a professional and courteous manner while maintaining strict confidentiality of customer financial information
  • Learn all bank products and services in order to retain customers, or spot sales opportunities and refer business.
  • Order new ATM/Debit card requests, as well as existing card requests.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
  • Learn the 8 step process in order to talk to customers about HPC products.

About You


  • High school diploma or equivalent.
  • 6 months previous customer experience.
  • Good knowledge of Word and Microsoft Office.

  • Excellent communication and customer service skills both verbal and written to maintain a heavy volume of correspondence, personal contact, and telephone communication.

  • Ability to maintain strict confidentiality.

  • Ability to multi-task and handle complex tasks efficiently.  Strong organizational skills.

  • Math skills


  • Knowledge of Mountain West Bank products & procedures
  • Knowledge of Jack Henry systems
  • Previous call center experience

COMPETENCIES:Customer/Client Focus

  • Confidentiality
  • Technical Capacity
  • Stress Management/Composure
  • Thoroughness
  • Communication Proficiency


WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.


COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.


Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in 15 bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.


No Recruiters or unsolicited agency referrals please.



Job Info

Mountain West Bank logo

Posted Date: Jul 28, 2020
External ID: 3711
Customer Service/Support
Full Time (37 hrs)
Minimum Wage: $13.00