Branch Manager

Bank of the San Juans

Colorado Springs, CO, United States


About the Role

We are seeking an energetic LEADER, who will be responsible for managing all activities within our Branch in Colorado Springs, Colorado. This important employee will embody our legacy of service excellence. You will be the main face of our company and the primary promotor of our Core Values:  Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We Serve. 




Responsible for the effective and efficient performance of branch operations.

Supervises work scheduling and workflow of daily routine operations.  Ensures operations are conducted in accordance with established GBCI policies and procedures with legal and regulatory requirements. Ensures branch security.  Ensures that the Branch is opened and closed  in accordance with set hours, coordinates security equipment maintenance and tests security equipment quarterly.  Supervises and assists with customer service functions.  Promotes the cross selling of BSJ services.


Maintains proper cash controls.

Ensures all branch transactions are balanced at the close of each day.  Oversees individual accountability for the handling of cash, resolving balancing problems, and handling daily deposits in accordance with established policies and procedures.  Oversees audits of cash in possession of Tellers and cash on the premises.  Assesses risk of all financial transactions executed by operations employees.


Effectively supervises branch operations staff, ensuring optimal performance.

Provides leadership through effective objective setting and communication.  Directly supervises branch operations staff.  Ensures high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.  Conducts weekly customer service meetings with all branch employees.  Ensures branch operations staff are well trained in all phases of their respective jobs.  Partners with Training Coordinators to orient new branch employees in policies and procedures.  Performs cross training as necessary.  Conducts and or coordinates required compliance and security training as required by policy.  Ensures personnel are effective and optimally used.  Determines appropriate staffing levels for proper utilization of human resources.  Tracks individual progress and conducts performance appraisals for branch operations staff.  Formulates and implements corrective actions as needed.  Recommends promotions for employees as appropriate.   Provides leadership training to employees seeking management opportunities.  Approves all sick leave, vacation, overtime, and time cards for subordinates.  Documents and maintains attendance records.


Establishes and maintains effective, professional business relations with customers.

Motivate all branch employees to attain consumer and business development established goals through active participation and support of the High Performance Checking Program.  Ensures customers' requests and questions are promptly resolved.  Handles customers' complaints and adheres to policy documentation regarding routine and non-routine complaints.  Ensures customers are informed of BSJ products and services.  Counsel’s customers regarding their financial needs and services requested.  Manage and assist with wide variety of customer services including opening and maintaining deposit and savings accounts, safe deposit boxes, and e-banking products.  Manage and assist with identification of consumer loan sales opportunities, interviewing consumer loan applicants, corresponding with consumer loan applicants throughout the application process to obtain information and documentation, communicating loan decisions, and scheduling closing meetings.  Ensures BSJ’s quality reputation is maintained and projected.  Presents a neat, professional personal appearance according to established guidelines.  Supports a professional working atmosphere to maintain a positive working relationship with customers, co-workers and managers.  Talks to customers to resolve account problems.    Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.  Ensures that BSJ’s mission and strategy are followed and reinforced through effective management and marketing practices. 


Responsible for the effective administration of Branch functions.

Ensures branch operations are well coordinated with accounting, loan processing, and credit functions.  Be aware of industry trends in lending and deposit operations to feed research and development activities and assure that the company’s products, services and processes are remaining competitive.  Manages and oversees expenses.  Pursues cost-saving measures.  Continually seeks ways to improve branch operations and productivity.  Monitor branch activity reports and make recommendations to management for improvements in a timely manner.  Ensures proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out.  Ensures adequate supplies, forms, and equipment are available for personnel.  Institutes prudent safety measures.  Keeps management informed of branch activities, progress toward established objectives, and of any significant problems.  Requests assistance when necessary.


Responsible for related functions as required or assigned.

Fills in and performs duties in branch positions as needed.  Attends assigned training sessions and stays current on new operational procedures.  Performs quality work within deadlines with or without supervision.  Maintains work area in an organized and uncluttered manner.  Timely and consistent attendance. 


Additional Responsibilities

  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
  • Adhere to Bank of the San Juans Company Core Values.
  • Keeps management appropriately informed of area activities and of any significant problems.
  • Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Bank of the San Juans.
  • Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
  • Complete required bank and BVS training courses within assigned time frame(s).
  • Represent Bank of the San Juans in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.  Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
  •  Additional duties as requested or assigned.



About You


  • A two-year college degree at a business or trade school and or equivalent combination of education and experience. 
  • Two to Five years of similar or related experience, including time spent in preparatory positions with a minimum of two years of supervisory experience


  • Understanding of related legal and regulatory requirements.
  • Familiarity with Branch functions
  • Strong interpersonal, leadership, and supervisory skills.
  • Well organized.
  • Ability to operate related computer applications and related business
  • Attention to detail.
  • Business development skills
  • Ability to maintain an effective and efficient workflow


WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. 

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.


COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.


Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in 15 bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.


No Recruiters or unsolicited agency referrals please.



Job Info

Bank of the San Juans logo

Posted Date: Sep 9, 2020
External ID: 3715
Retail Banking
Minimum Wage: $55160.63