Citizens Community Bank

Pocatello, ID, United States


About the Role


Your role as a full time Customer Service Representative is key and crucial to the bank as a frontline employee.  Customers visit you most, and want to be treated with courteous and respect by acknowledgement and accuracy of the transaction you complete for them.  It is essential that you give the customer in front of you their undivided attention while processing their transaction to ensure accuracy. 



Process customer transactions:  deposits, cash checks, sell cashier’s checks

  • Process loan payments and overdraft payments
  • Issues cashier’s checks,
  • Close customers accounts
  • Transfer funds per request of customers
  • Answer bookkeeping calls.
  • Redeem Series EE Bonds
  • Order or re-order checks for customers
  • Backup on vault
  • Train to open new accounts
  • Process transactions through 4-Sight, image server

    • Cross sell other types of products and services to customers
    • Offer “free checking” promotion through High Performance Checking (HPC)
    • Work with branch management in promoting “big days” by creating theme based on the current free gift.
    • Learn and understand bank products and services by conducting staff meetings or training.
    • Work night drop, courier bags in dual.
    • Provide extraordinary customer service; always greeting customers when they enter the branch by acknowledging with a smile or gesture to let them know you acknowledge them.
    • Saturday banking rotation.
    • Other duties as assigned.


About You



              High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.

    • Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
    • Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
    • Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
    • Ability to work both independently and in a team environment.
    • Ability to understand and follow complex written and oral instructions.
    • Ability to communicate effectively verbally and in writing.
    • Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
    • Working knowledge of standard office equipment.
    • High school diploma or equivalent.



  •  Pleasant, Friendly
  • Good Customer Service
  • Good with cash and transactions.


WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.


COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.


Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in numerous community bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.


No Recruiters or unsolicited agency referrals please.


Job Info

Citizens Community Bank logo

Posted Date: Oct 26, 2020
External ID: 3947
Customer Service/Support